Contact Center

Attractive positive young businesspeople

Contact Center (CCaaS) as a Service is taking the world by storm and reshaping the way businesses think about how to transform the traditional model of brick and mortar locations filled with lots of people. Because CCaaS is a SaaS based offering the expense of brick and mortar is reduced significantly and, in some cases, it eliminates the cost of owning or leasing a brick and mortar location completely by having managers, supervisors and agents work directly from home. Let’s not forget there are compelling differences between premised-based systems vs cloud contact centers. This is an amazing journey and one worth talking about.

Then you might as well take a look at the kitchen sink; probably the only thing you haven’t had to consider yet, but who’s keeping track?

It’s well worth it though as understanding these services will help inform, educate and empower you to make the best decisions as to how your contact center sourcing options fit within your business.

Your CCaaS Supplier Solution Services

Our portfolio of CCaaS suppliers consists of the following primary services. Our proprietary process of vetting the suppliers allows you to engage suppliers quicker and get to the solution faster.

  • Virtual Operations

  • Dashboards

  • Reporting

  • Analytics

  • Self-Service Portals

  • Integrations

  • Universal Queuing - Multi/Omni Channel

  • Management Support Applications

  • Operational Support Applications

  • Security & Compliance

  • PBX/UCaaS

  • IVR

  • ACD

  • CTI

  • CRM

  • WFO

  • Dialers